Pricing

Price List valid since 01.01.2011

Service	Number of Service Credits pre Hour
Remote Assistance via Shared Desktop 1st level	8
Remote Assistance via Shared Desktop 2nd level	16
Remote Administration of Google Apps 1st level	8
Remote Administration of Google Apps 2nd level	16
Remote Training for End Users	25
Simple Development Using Predefined Google Apps Components	16
Custom Development in Google Apps	25
Solution Design	70

What is the difference between 1^st level and 2^ndlevel services?

1^st level services are provided by junior members.

2^nd level services are provided by skilled professionals.

Typically, if the issue is not resolved by a 1^st level member within 30 minutes, the issue is escalated to 2^nd level professionals who guarantee that the issue will be resolved and solution found.

What does these services mean?

Remote assistance means, that our staff will connect to your desktop and share it. This way he can easily identify the problem and help you out quickly.

Administration of Google Apps means remote service settings and administration of Google Apps services.

Remote Training is a customer-specific training tailored towards customer's needs. Training is provided via shared desktop and we can train up to 15 end-users in one session.

Simple Development Using Predefined Google Apps Components means custom form development, creation of intranet or extranet web sites using standard components available in Google Apps.

Custom Development means custom development on top of Google Apps that can automate, simplify and streamline business workflows. For example check out our INNOVA Newsletter add-on for Google Apps.

Solution Design in case you plan to develop wider system combining various Google services and technologies (Android, Google App Engine, Google Apps, etc.) we can help you to design that solution fully built on top of Google software stack.